Trust and knowledge sharing in a transdisciplinary community of practice: a convergent parallel case study
DOI:
https://doi.org/10.17398/1695-288X.19.2.47Keywords:
Communities of Practice, Knowledge management, Trust, Higher Education, Mixed Methods ResearchAbstract
The transdisciplinary Communities of Practice (COPs) bring together members with different views and theoretical backgrounds. These are contexts with great potential for creating knowledge building on different human perspectives about reality. However, this transdisciplinary character also poses a challenge for developing the community itself and, more specifically, for its participation and collaboration mechanisms. For this reason, the study of the intervening factors in these processes is crucial within this kind of communities. This research analyses the influence of trust in knowledge-sharing within a technological-educational COP emerged within a research group at a Spanish university. The study used a mixed model parallel convergent design. The results suggest that trust was built on the benevolence, integrity, and competence of the COP members, influencing the knowledge sharing in this transdisciplinary COP positively. The findings also show that personal relationships and satisfaction with past experiences are essential to keep trust between members, which is critical for upcoming exchanges of knowledge. The convergence of qualitative and quantitative data has proven to be an excellent approach to improve our understanding of complex and multidisciplinary phenomena and contexts.
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References
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http://psasir.upm.edu.my/id/eprint/7735
Asrar-ul-Haq, M., y Anwar, S. (2016). A systematic review of knowledge management and knowledge sharing: Trends, issues, and challenges Cogent Business y Management, 3(1), 1127744. https://doi.org/10.1080/23311975.2015.1127744
Assegaff, S., Kurniabudi, K. y Fernando, E. (2016). Impact of Extrinsic and Intrinsic Motivation Element to People Knowledge Sharing Behavior at Virtual Communities of Practices in Indonesia. Indonesian Journal of Electrical Engineering and Computer Science, 1(3), 619-626. http://doi.org/10.11591/ijeecs.v1.i3.pp619-626
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Donate, M. J., y Guadamillas, F. (2015). An empirical study on the relationships between knowledge management, knowledge-oriented human resource practices and innovation. Knowledge Management Research and Practice, 13(2), 134-148. https://doi.org/10.1057/kmrp
Ensign, P., y Hebert, L. (2010). How reputation affects knowledge sharing among colleagues. MIT Sloan Management Review, 51(2), 79.
Fang, Y. H., y Chiu, C. M. (2010). In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice. Computers in Human Behavior, 26(2), 235–246, https://doi.org/10.1016/j.chb.2009.09.005
Fauzi, M.A., Nya-Ling, C.T., Thursamy, R., y Ojo, A.O. (2019). Knowledge sharing: Role of academics towards research productivity in higher learning institution. VINE. Journal of Information and Knowledge Management Systems, 49(1), 136-159. https://doi.org/10.1108/VJIKMS-09-2018-0074
Gammelgaard, J. (2010). Knowledge retrieval through virtual communities of practice. Behaviour and Information Technology, 29(4), 349–362, https://doi.org/10.1080/01449290903548406
Gottschalk, P. (2008) Knowledge Management. En M. E. Jennex, (Ed.) Knowledge Management: Concepts, Methodologies, Tools, and Applications. London: IGI GLOBAL.
Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17, 109–122. http://dx.doi.org/10.1002/smj.4250171110
Greene, J. C., Caracelli, V. J., y Graham, W. F. (1989). Toward a conceptual framework for mixed-method evaluation designs. Educational evaluation and policy analysis,11(3), 255-274. https://doi.org/10.3102/01623737011003255
Iaquinto, B., Ison, R., y Faggian, R. (2011). Creating communities of practice: scoping purposeful design. Journal of Knowledge Management, 15(1), 4-21. https://doi.org/10.1108/13673271111108666
Hau, Y. S., Kim, B., Lee, H., y Kim, Y. G. (2013). The effects of individual motivations and social capital on employees’ tacit and explicit knowledge sharing intentions. International Journal of Information Management, 33(2), 356–366. https://doi.org/10.1016/j.ijinfomgt.2012.10.009
Hernández-Soto, R., Gutiérrez-Ortega, M., & Rubia-Avi, B. (2021). Key factors in knowledge sharing behavior in virtual communities of practice: a systematic review. Education in the Knowledge Society, 22, https://doi.org/10.14201/eks.22715
Hislop, D., Bosua, R., y Helms, R. (2018). Knowledge management in organizations: A critical introduction. New York: Oxford university press.
Hou, H. (2015). What makes an online community of practice work? A situated study of Chinese student teachers’ perceptions of online professional learning.Teaching and Teacher Education, 46, 6-16. https://doi.org/10.1016/j.tate.2014.10.005
Hsu, M.-H., Ju, T. L., Yen, C.-H., y Chang, C.-M. (2007). Knowledge sharing behavior in online communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal of Human-Computer Studies, 65(2), 153–169. https://doi.org/10.1016/j.ijhcs.2006.09.003
Iqbal, M. J., Rasli, A., Heng, L. H., Ali, M. B. B., Hassan, I., y Jolaee, A. (2011). Academic staff knowledge sharing intentions and university innovation capability. African Journal of Business Management, 5(27), 11051-11059. https://doi.org/10.5897/AJBM11.576
Jeon, S.H, Kim, Y.G., y Koh, J. (2011b). An integrative model for knowledge sharing in communities-of-practice. Journal of Knowledge Management, 15(2), 251–269, https://doi.org/10.1108/13673271111119682
Jeon, S.H., Kim, Y.G., y Koh, J. (2011a). Individual, social, and organizational contexts for active knowledge sharing in communities of practice. Expert Systems with Applications, 38(10), 12423–12431, https://doi.org/10.1016/j.eswa.2011.04.023
Kramer, R., y Tyler, T. (1996). Trust in organisations: Frontiers of theory and research. Thousand Oaks: Sage.
Kukko, M. (2013). Knowledge sharing barriers in organic growth: A case study from a software company. The Journal of High Technology Management Research, 24(1), 18–29. https://doi.org/10.1016/j.hitech.2013.02.006.
Lave, J., y Wenger, E. (1991). Situated learning: Legitimate peripheral participation. Cambridge: Cambridge University Press.
Lee, Y. J., y Greene, J. (2007). The predictive validity of an ESL placement test: A mixed methods approach. Journal of Mixed Methods Research, 1(4), 366-389. https://doi.org/10.1177/1558689807306148
Lee-Kelley, L., y Turner, N. (2017). PMO managers' self-determined participation in a purposeful virtual community-of-practice. International Journal of Project Management, 35(1), 64-77. https://doi.org/10.1016/j.ijproman.2016.09.014
Liedtka, J. (1999) Linking competitive advantage with communities of practice, Journal of Management Inquiry, 8(1), 5-16. https://doi.org/10.1177/105649269981002
Lin, H.F. (2007a). Knowledge sharing and firm innovation capability: An empirical study. International Journal of Manpower, 28(3–4), 315–332. https://doi.org/10.1108/01437720710755272
Lin, H. F. (2007b). Effects of extrinsic and intrinsic motivation on employee knowledge sharing intentions. Journal of information science, 33(2), 135-149. https://doi.org/10.1177/0165551506068174
Mason, C., Castleman, T., y Parker, C. M. (2008). Socio-technical factors influencing channel use for knowledge-sharing in regional SME networks. International Journal of Knowledge Management Studies, 2(3),303–319, https://doi.org/10.1504/IJKMS.2008.018794
Mayer, R. C., Davis, J. H. y Schoorman, F. D. (2006). An integrative model of organizational trust. En R. M. Kramer (Ed.), Organizational trust: A reader (pp. 82-108). New York: Oxford University Press.
Muñoz, S. R., y Bangdiwala, S. (1997). Interpretation of kappa and B statistics measures of agreement. Journal of
Applied Statistics, 24(1), 105-112. https://doi.org/10.1080/02664769723918
Nahapiet, J. y Ghoshal, S. (2002). Social Capital, Intellectual Capital, and the Organisational Advantage. En C. W. Choo y N. Bontis (Eds.), The Strategic Management of Intellectual Capital and Organisational Knowledge (pp. 673-693). Oxford: Oxford University Press.
Nistor, N., Baltes, B., Dascălu, M., Mihăilă, D., Smeaton, G., y Trăuşan-Matu, Ş. (2014). Participation in virtual academic communities of practice under the influence of technology acceptance and community factors. A learning analytics application. Computers in Human Behavior,34, 339–344, https://doi.org/10.1016/j.chb.2013.10.051
Nonaka, I (1994). A dynamic theory of organisational knowledge creation. Organization Science, 5, 14–37. https://doi.org/10.1287/orsc.5.1.14
Nonaka, I. y Takeuchi, H. (1995). The Knowledge Creating Company. New York: Oxford University Press.
Pan, Y., Xu, Y. C., Wang, X., Zhang, C., Ling, H., y Lin, J. (2015). Integrating social networking support for dyadic knowledge exchange: a study in a virtual community of practice. Information y Management, 52(1), 61-70. https://doi.org/10.1016/j.im.2014.10.001
Paxton, P. (2002). Social capital and democracy: An interdependent relationship. American sociological review, 254-277. https://www.jstor.org/stable/3088895
Polanyi, M. (2009). The tacit dimension. Chicago: University of Chicago press
Ramayah, T., Yeap, J. A., y Ignatius, J. (2014). Assessing knowledge sharing among academics: A validation of the knowledge sharing behavior scale (KSS). Evaluation review, 38(2), 160-187. https://doi.org/10.1177/0193841X14539685
Retna, K. S., y Tee, P. N. (2011). Communities of practice: Dynamics and success factors. Leadership and Organization Development Journal, 32(1), 41–59, https://doi.org/10.1108/01437731111099274
Seba, I., Rowley, J., y Lambert, S. (2012). Factors affecting attitudes and intentions towards knowledge sharing in the Dubai Police Force. International Journal of Information Management,32(4), 372–380, https://doi.org/10.1016/j.ijinfomgt.2011.12.003
Simons, T. (2002). Behavioral integrity: The perceived alignment between managers' words and deeds as a research focus. Organization Science, 13(1), 18-35. https://doi.org/10.1287/orsc.13.1.18.543
Spender, J. C., y Grant, R. M. (1996). Knowledge and the firm: Overview. Strategic management journal, 17(S2), 5-9. https://doi.org/10.1002/smj.4250171103
Stake, R. E. (2005). Qualitative Case Studies. En N. K. Denzin y Y. S. Lincoln (Eds.),The Sage handbook of qualitative research (p. 443–466). London: Sage Publications Ltd.
Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic management journal, 17(S2), 27-43. https://doi.org/10.1002/smj.4250171105
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2020-12-13
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Special Issue "Research in Educational Technology based in mixed methods"
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Trust and knowledge sharing in a transdisciplinary community of practice: a convergent parallel case study. (2020). Latin American Journal of Educational Technology - RELATEC, 19(2), 47-63. https://doi.org/10.17398/1695-288X.19.2.47
